A team with different kinds of members
Digital transformation is creating a new team structure inside companies. In addition to professionals from different fields, a squad can include AI agents, automation robots and specialized systems working in coordination.
This structure can be called a hybrid squad: a multidisciplinary team made up of people and digital workers, organized around a common operational goal.
The purpose is not to replace every professional with technology. It is to assign each part of the work to whoever — or whatever — can perform it with greater efficiency, safety and consistency.
AI agents interpret information and support decisions; robots execute repetitive tasks; corporate systems provide data; and people set goals, assess sensitive situations and remain accountable for decisions.
AI agents and robots are not the same
AI agents are best suited to activities that require interpretation, context and adaptation. They can understand text, classify requests, search for information, compare alternatives and draft responses.
Automation robots, including RPA solutions, are more appropriate for structured and predictable tasks. They follow defined steps, fill in fields, transfer information and execute repetitive routines.
Physical robots may also be part of industrial, logistics or service operations. In those cases, AI analyzes the context and guides the activity while the equipment acts in the physical environment.
In a hybrid squad, these capabilities complement one another: the agent interprets, the robot executes and the person supervises.
How a shared squad works
The same structure of agents and automations can serve different business areas. An agent specialized in documents, for example, can support operations, finance, legal and human resources.
Integration, security, monitoring and knowledge components can also be shared across squads. This reduces duplication and accelerates new solutions without mixing information or responsibilities indiscriminately.
Each squad must define which data it can access, which tools it may use, which actions it can perform, when approval is required and who is accountable for outcomes.
A shared architecture creates efficiency, while clear access boundaries preserve security and governance.
Human oversight remains essential
The more autonomy agents and robots receive, the more important governance becomes. Companies must monitor decisions, errors, costs, access and outcomes.
Simple and reversible activities may be automated. Financial, legal, strategic or people-related decisions require stricter controls.
The principle is straightforward: autonomy should increase as the solution demonstrates safety and performance.
Technology organized as a workforce
When each department buys isolated tools, the company creates new silos, increases costs and makes governance harder. Hybrid squads offer a more organized way to adopt these technologies.
They connect strategy, processes, data, systems and people. Agents help understand and decide. Robots perform structured activities. Professionals guide, supervise and improve the operation.
NM Solutions helps companies identify suitable processes, define the roles of people, agents and robots, and build hybrid squads aligned with operational goals.